Terms of Service

Last updated: January 6, 2023

By accepting these Terms of Service or using our Products and Services, you understand that this is a legally binding instrument and agree to be bound by the terms and conditions herein. Please read these Terms of Service in their entirety. If you do not agree to these Terms of Service, do not access or use our Products.

These Terms of Service contain important terms and conditions that affect you and your use of the VITURE Products, including, unless you choose to opt out, a provision regarding binding arbitration of disputes (other than certain specified intellectual property claims and small claims) and a waiver of certain rights to jury trials and/or class actions. Please read the "dispute resolution" Section (Section 18) in its entirety.

You certify that you are of the legal age of majority in the jurisdiction in which you reside or, if you are between the ages of 13 (or 14 if you reside in South Korea) and the legal age of majority, that you are using the VITURE Products with the supervision of your parent or legal guardian who agrees to be bound by these Terms of Service. Make sure to review these Terms of Service with your parent or guardian so that you both understand all of your rights and obligations.

Thank you for choosing VITURE!

These terms of service (hereinafter referred to as the Terms) are applicable to matters concerning you and VITURE, Inc. and its affiliates (hereinafter referred to as VITURE) regarding the use of products manufactured and sold by VITURE as well as their operating system (hereinafter referred to as the VITURE Products). The VITURE products referenced herein are subject to changes based on the models and system versions you use or the requirements of local laws and regulations.

We reserve the right to change or modify these Terms on a going-forward basis at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes as appropriate, such as by sending an email notification to the address you’ve provided and/or notice through the VITURE Products. If we make an administrative change, we may provide notice by updating the "Last Updated" date at the top of these Terms.

Your continued use of the VITURE Products will confirm your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the VITURE Products. We encourage you to review the Terms from time to time to ensure you understand the terms and conditions that apply to your access to, and use of, the VITURE Products.

1. Eligibility and Registration

The VITURE Products are intended solely for users who are 13 (or 14, if you reside in South Korea) or older. Any registration for, or use of, the VITURE Products by anyone under the age of 13 (or 14, if you reside in South Korea) is unauthorized, unlicensed and in violation of these Terms. You represent and warrant that you (a) are not identified on the Office of Foreign Assets Control’s Specially Designated Nationals List ("SDN List"), (b) are not placed on the U.S. Department of Commerce’s Denied Persons List or Entity List or any other U.S. export control list, (c) will not use IP proxying or other methods to disguise the place of your residence, (d) will not use the VITURE Products if any applicable laws in your country prohibit you from doing so in accordance with these Terms and (e) have not previously had your right to use the VITURE Products suspended or terminated.

2. Equipment; Software; and Updates

Certain equipment and software may be required to access and use the VITURE Products. In addition, we may need to automatically update some of the software you obtain through the VITURE Products or provide you with new software to keep the VITURE Products functioning properly, which could include bug fixes, patches, enhanced features, missing plug-ins and new versions. By using the VITURE Products, you agree to such automatic updating.

We reserve the right, where technically feasible, to disable your access to or ability to use VITURE Products that we believe present a health and safety risk or violate our Terms, agreements, laws, regulations, or policies. We will not incur any liability or responsibility if we choose to remove, disable, or delete such access or ability to use any or all portion(s) of the VITURE Products.

3. Your Use of the VITURE Products and Content

3.1 Content and Software License. Except as otherwise agreed upon, if we enable the use of software, content, virtual items or other materials owned or licensed by us ("Software and Content"), we hereby grant you a limited, nonexclusive, non-sublicensable license to access, install, and use the Software and Content solely for personal and noncommercial purposes (unless otherwise authorized by us in writing), conditioned on your compliance with these Terms. You will not use, copy, adapt, modify, decompile, reverse engineer, disassemble, decrypt, attempt to derive the source code of, prepare derivative works based upon, distribute, license, sell, rent, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Software and Content, except as expressly permitted by us or as permitted under applicable law. Any unauthorized use of the VITURE Products is strictly prohibited and will terminate the license granted in these Terms. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights expressly granted to you.

3.2 Third Party Content. Your use of services, applications, or content provided by third parties ("Third Party Content") made available through the VITURE Products may be subject to additional end user agreements. In the event that these agreements conflict with the provisions of these Terms, these Terms will govern. VITURE has no responsibility or liability with respect to your access to or use of the Third Party Content, or any content or functionality contained in such Third Party Content, your rights to which are solely provided pursuant to a license between you and the provider of such Third Party Content. In no event shall VITURE be considered the licensor of the Third Party Content, to have granted any rights to use the Third Party Content, to have assumed any obligations with respect to the Third Party Content, or to have made any representations or warranties with respect to the Third Party Content.

If you are not presented with an end user license agreement when you acquire Third Party Content, the following license terms apply to your use of such Third Party Content: (a) the third party providing the Third Party Content (and not VITURE) is the licensor of such Third Party Content; (b) such party grants you a limited, nontransferable license to access and use the Third Party Content only for your personal and noncommercial purposes; and (c) you may not modify, decompile or disassemble the Third Party Content in whole or in part, or create any derivative works from or sublicense any rights in or to the Third Party Content, unless otherwise expressly authorized by the third party or as permitted under applicable law.

If a provider of Third Party Content violates any of our policies, we may remove or disable that Third Party Content. To the extent permitted by applicable law, we will not incur any liability or responsibility for such removal or disabling of Third Party Content.

3.3 Availability of VITURE Products after Purchase; Updates. Some VITURE Products may rely on services provided by third parties for some or all of its functionality. Such VITURE Products may not function properly or may become inoperable if these third parties discontinue their services.

3.4 Support. VITURE will be responsible for all billing questions related to the purchase of VITURE Products. VITURE has no obligation to provide support for Third Party Content.

3.5 Availability. The VITURE Products and content may not be available in all territories and jurisdictions, and we may restrict or prohibit use of all or a portion of the VITURE Products and content in certain territories and jurisdictions.

3.6 Network Costs. You may be charged by your network provider for data services or any other third party charges as may arise while using the VITURE Products and you accept responsibility for such charges. If you are not the bill payer, we will assume that you have received permission from the bill payer.

4. Purchasing VITURE Products

4.1 Purchasing VITURE Products from our website or suggested sites. You may only purchase VITURE Products for your personal use or to give as a gift unless otherwise expressly permitted in these Terms. You may not purchase VITURE Products for commercial use or resale (unless otherwise authorized by us in writing), although you may use the VITURE Products to develop and test content, software, or applications intended for distribution by VITURE, Inc. and our affiliates.

When placing an order or making a purchase, you will be required to provide us with information, such as your address and billing information. You represent and warrant that all such information is accurate, and you will ensure that such information is kept current. We will have no responsibility or liability for inaccurate information or information that later becomes outdated, and we will have no obligation to make efforts to determine the correct contact or shipping information.

Any shipping dates or times provided by us (or a courier) are estimates only and are not guaranteed. The risk of loss in physical goods you purchase and the responsibility to insure the goods passes to you upon delivery of the goods to you.

Nothing in these Terms shall affect your statutory rights to reject physical goods that, when received by you, are damaged or defective.

4.2 Pre-Orders. In advance of a new VITURE Product launch it may be possible to place pre-orders.

The price of the VITURE Product you pre-order will be as quoted to you at the time you submit your pre-order, and may include tax and shipping when applicable. Placing a pre-order does not guarantee delivery of a VITURE Product.

When the pre-ordered VITURE Product is ready for shipping or delivery we will contact you to provide you with your purchase confirmation (including shipping costs and any taxes where applicable).

4.3 Our Right to Reject Your Order. At any time prior to Order Acceptance, we reserve the right to decline or reject your order. If this occurs, we will attempt to notify you. Some reasons for rejection can include: (a) we are unable to supply you with the VITURE Product, for example because that item is no longer available or because of an error in the price at the point of sale; (b) you do not live in a country or region from which the VITURE Product may be purchased; or (c) you order more than the permitted maximum number of VITURE Products. If you have already paid, we will refund you the full amount including any delivery costs charged.

4.4 Your Right to Cancel or Return Physical Goods. You may cancel your order or pre-order of physical goods at any time prior to shipping and Order Acceptance. After shipping the goods to you, you have the right, within 30 days from the date of your receipt of the goods, to cancel our contract with you and return the goods. This right does not apply to any goods that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The goods must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the goods have been used, damaged, are missing components, or are not in resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

To purchase VITURE physical goods, cancel your order or return your goods, view the details on our website https://www.viture.com/ or suggested sites (such as Kickstarter)

4.5 Content Transactions. You may have the ability to purchase digital content through the VITURE Products. You also may have the ability to purchase additional or enhanced functionality or media content within certain VITURE Products (collectively, "In-App Purchases"). Except as described in these Terms, we have no responsibility for any transactions you enter into with a third party for Third Party Content or In-App Purchases and assume no liability for Third Party Content or Third Party In-App Purchases that occur within Third Party Content.

4.6 Errors. We attempt to be as accurate as possible and to eliminate errors in relation to our VITURE Products; however, we do not represent or warrant that any VITURE Product descriptions or pricing information are accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. If we discover a pricing or other material error related to an VITURE Product that has yet to be shipped or delivered, we will contact you to inform you of this error and give you the option of continuing to purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled.

4.7 Virtual Items. Your purchase of a virtual item or in-game currency within the VITURE Products is a payment for a limited, non-assignable license to access and use such content or functionality in the VITURE Products. Virtual items (including characters and character names) or in-game currency purchased or available to you in the VITURE Products can only be used in connection with the VITURE Products where you obtained them or where they were developed by you as a result of game play. These items are not redeemable or subject to refund and cannot be traded outside of the VITURE Products for money or other items for value. We may modify or discontinue virtual items or in-game currency at any time.

4.8 Pricing and Payment. We may accept various forms of payment, including credit and debit cards, and payments made through PayPal. Additional terms with your payment provider may apply.

By submitting an order or pre-order, you acknowledge that you are authorized to use the designated payment method and you authorize us to charge your order to that payment method. When you provide your payment information, you authorize us (or a third party payment processor) to process and store your payment and related information. Depending on where you are located or ask to have the VITURE Products shipped or delivered, VITURE may utilize an agent, subsidiary, or affiliate to process payment and shipping. In the event the payment method you designate cannot be verified, is invalid, or is not otherwise acceptable, we may suspend or cancel your order. You are responsible for resolving any problems we encounter in order to proceed with your order.

Prices are subject to change without notice. We reserve the right to refuse or cancel orders at any time and in our sole discretion.

4.9 Taxes. If your purchase or use of the VITURE Products is subject to any type of use or sales tax, duty or other governmental tax or fee ("Taxes"), then we may charge you for those Taxes. Applicable Taxes may be presented at checkout. You are responsible for any Taxes due with respect to your use of the VITURE Products.

4.10 Content Cancellations; Returns. All purchases of digital content are final except as required by law. Once you purchase content, we encourage you to download, install and/or access it promptly. You consent that the supply of the digital content may begin immediately following the completion of your purchase, and you acknowledge that you therefore will lose any statutory rights you may have to withdraw and receive a refund. The laws of some jurisdictions do not allow the disclaimer or removal of certain statutory rights, so this waiver of statutory rights may not apply to you. If you are unable to download, install or access purchased content, please contact us by e-mail at hello@viture.com

5. Acceptable Use

By accessing or using the VITURE Products, you agree that you will not: (a) access or use the VITURE Products in any manner that could interfere with, disrupt, negatively affect or inhibit anyone from fully enjoying the VITURE Products, including, but not limited to, defamatory, harassing, threatening, bigoted, hateful, vulgar, obscene, pornographic, or otherwise offensive behavior or content; (b) damage, disable, overburden or impair the functionality of the VITURE Products in any manner; (c) access or use the VITURE Products for any illegal or unauthorized purpose or engage in, encourage, or promote any illegal activity, or any activity that violates these Terms, or any other terms or policies provided in connection with the VITURE Products; (d) modify, adapt, hack or emulate the VITURE Products; (e) use any robot, spider, crawler, scraper or other automated means or interface not provided or authorized by us to access the VITURE Products or to extract data; (f) circumvent or attempt to circumvent any filtering, security measures or other features designed to protect the VITURE Products, or third parties; or (h) infringe upon or violate our rights or the rights of our users or any third party.

6. User Content

Our VITURE Products may include interactive features and areas where you may submit, post, upload, publish, email, send, otherwise transmit, or interact with content, including, but not limited to, text, images, photos, videos, sounds, virtual reality environments or features, software and other information and materials (collectively, "User Content"). Unless otherwise agreed to, we do not claim any ownership rights in or to your User Content. If you use content covered by intellectual property rights that we have made available through our VITURE Products (for example, images, designs, videos, or sounds we provide that you add to content you create or share on VITURE Products), we retain all rights to that content (but not yours). By submitting User Content through the VITURE Products, you grant us a worldwide, non-exclusive, transferable, royalty-free, and fully sublicensable (i.e. we can grant this right to others) right to use, copy, display, store, adapt, publicly perform, and distribute such User Content in connection with the VITURE Company Products. This right ends when you delete your User Content unless your User Content has been shared with others, and they have not deleted it. You irrevocably consent to any and all acts or omissions by us or persons authorized by us that may infringe any moral right (or analogous right) in your User Content.

You are solely responsible for the User Content you make available through the VITURE Products and you represent and warrant that (a) you either are the sole and exclusive rights owner of all User Content that you provide, or you have obtained all rights, licenses, permissions, consents and releases that are necessary to grant to us the rights specified in this section; (b) the provision of your User Content, and our subsequent use of such User Content, will not infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable laws or regulations.

We do not endorse or guarantee the opinions, views, advice, or recommendations posted or sent by users. VITURE has no responsibility or liability for User Content made available through the VITURE Products, and we have no obligation to screen, edit or monitor such content. However, we do reserve the right, and have absolute discretion, to remove, screen or edit User Content at any time and for any reason, including content that infringes intellectual property rights or otherwise violates these Terms.

In the event you are a developer who submits User Content to, or in connection with, the VITURE Products, you acknowledge and agree that our agreements with you as a developer may supersede this section of the Terms.

7. Privacy Policy

Our Privacy Policy sets forth how we treat data, including how we collect, use and disclose information.

In addition, certain third parties (such as developers of Third Party Content and the manufacturers of your computer, mobile phone or other devices) may collect information about you when you use the VITURE Products. These third parties have their own privacy policies and will treat the information they collect about you according to these policies. We encourage you to review these privacy policies before providing any information to third parties. We are not responsible for the accuracy of any third party’s privacy policy or for ensuring that third parties comply with their privacy policies.

8. Additional Terms

These Terms are in addition to, and do not replace or change, any other agreements you enter into with us or our affiliates, which may include but are not limited to our developer agreements, special device terms of use, and contest, competition, or promotion-related terms. In addition, if you purchase physical goods from us, other terms of sale or promotion may apply from time to time.

Your purchase and use of Third Party Content may be subject to additional terms, including but not limited to third-party end user agreements, and privacy policies. We encourage you to review any third-party agreements and policies carefully before accessing, downloading or using Third Party Content. You may also access services provided by other VITURE Company Products, which may be subject to additional terms.

9. Ratings

We may display age, comfort, and content ratings for digital content that are based on information provided to us by the developers of such content. We cannot guarantee that digital content ratings will always be accurate, nor can we promise that you will not find some material harmful, offensive, indecent or objectionable.

10. Ownership and Intellectual Property

Unless otherwise indicated, the VITURE Products are the property of VITURE, our affiliates, or our licensors and are protected by copyright, trademark and other laws of the United States and foreign countries. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the VITURE Products.

VITURE, VITURE One, VITURE One XR Glasses, VITURE One Neckband, VITURE One Mobile Dock, and the VITURE logo ("VITURE Marks") are trademarks or registered trademarks of VITURE, Inc.. The VITURE Marks and those of its affiliates may not be copied, imitated or used, in whole or in part, without prior written permission, except as authorized by any applicable brand guidelines. All other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective owners and may not be used without permission of the applicable trademark holder.

11. Feedback

Separate and apart from User Content, you may submit questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information about us and our VITURE Products (collectively, "Feedback"). You agree that VITURE and its affiliates shall be able to use the Feedback in any way they may choose without any obligation to you.

12. Trade Compliance and U.S. Government Rights

You will comply with all applicable import, export and sanctions laws of the United States, European Union, and any other applicable governmental authority, including without limitation, the U.S. Export Administration Regulations ("Trade Laws"). You will not, directly or indirectly, export, re-export or download the VITURE Products: (a) to any individual, entity or country prohibited by Trade Laws, including by any U.S. sanctions program; (b) to anyone on the SDN List, the Denied Persons List or Entity List or other applicable lists; or (c) for any purpose prohibited by Trade Laws, including nuclear, chemical or biological weapons proliferation or development of missile technology. You further represent and warrant that no U.S. federal agency has suspended, revoked or denied your export privileges.

The VITURE Products, including all related software, technical data and documentation, are "Commercially-available off-the-shelf (COTS) items" as that term is defined in 48 C.F.R. §2.101. We provide the VITURE Products for U.S. Government end use solely in accordance with the following: (a) the VITURE Products are licensed only as COTS items; and (b) the U.S. Government will have the same rights as all other end users pursuant to these Terms. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for U.S. Department of Defense transactions, DFARS 252.227-7015 (Technical Data – Commercial Items) and DFARS 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a U.S. Government agency has a need for any additional rights, it must negotiate directly with VITURE to determine if the parties can negotiate an acceptable amendment to these Terms that must be included in any applicable contract or agreement.

13. Intellectual Property Reports

In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed to be repeat infringers. We may also, in our sole discretion, limit access to the VITURE Products and/or terminate the usage of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

If you believe that anything on or available through the VITURE Products infringes upon any copyright which you own or control, you may file a notification of such infringement with us as set forth below:

VITURE, Inc.
95 Third St, 2nd Fl
San Francisco, CA, 94103
United States
Email address: hello@viture.com

Please see 17 U.S.C. §512(c)(3) (available at https://www.copyright.gov/title17/92chap5.html#512) for the requirements of a proper notification. If you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

14. Hyperlinks

You are granted a limited, non-exclusive right to create text hyperlinks to our websites for noncommercial purposes; however, you may not use our logos or other proprietary graphics to link to our sites without our express written permission.

The VITURE Products may contain links to third-party websites, applications or other third-party services, and you understand that by accessing third-party links, you may be exposed to content that is offensive, harmful, inaccurate or otherwise inappropriate. You understand and agree that we are not responsible or liable for the availability or accuracy of such third-party properties or the content, products or services made available through such properties. We do not endorse or control such third-party properties and we make no representations or warranties of any kind regarding such properties. If you access or use any third-party properties, you should also be aware that such third parties’ terms and policies will govern.

15. Disclaimers

15.1 There are important health and safety warnings and instructions that you must read before using the VITURE Products. By using the VITURE Products, you represent and warrant that you have read and understand these warnings and instructions. We may update or revise these warnings and instructions, so please review them periodically. Additional health and safety warnings and instructions may be provided by developers in relation to specific Third Party Content. You represent and warrant that you will read all health and safety warnings and instructions before using the VITURE Products.

15.2 You expressly acknowledge and agree that your access to and use of the VITURE Products is at your sole risk. As between you and VITURE, to the maximum extent permitted by applicable law, the VITURE Products are provided on an "AS IS" and "AS AVAILABLE" basis, and VITURE expressly disclaims all representations, warranties and conditions (express or implied, oral or written), including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, VITURE does not represent or warrant that (a) the functions contained in the VITURE Products will be accurate or meet your requirements, (b) the operation of the VITURE Products will be secure, uninterrupted, error-free or virus-free, or (c) any defects in the viture products will be corrected. No oral or written information, guidelines or advice given by VITURE will create a warranty. The foregoing disclaimer of warranties will apply to the maximum extent permitted by applicable law. The laws of some states or jurisdictions do not allow the disclaimer of implied warranties, so some or all of the disclaimers in this section may not apply to you.

16. Indemnification

You agree to defend, indemnify and hold harmless VITURE and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, "VITURE Parties") from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) your purchase or use of, or inability to use, the VITURE Products; (b) your violation of these Terms or any other applicable terms, policies, warnings or instructions provided by VITURE or a third party in relation to the VITURE Products; (c) your violation of any applicable law or any rights of any third party; or (d) any User Content or Feedback you provide.

17. Limitation of Liability

The VITURE Parties shall have no liability for any lost profits or other consequential, special, punitive, indirect, or incidental damages, arising from or related to your use or inability to use the VITURE Products, even if a VITURE party has been advised of the possibility of such damages. In no event shall the aggregate liability of the VITURE Parties arising out of or relating to the use of or inability to use the VITURE Products exceed the greater of one hundred Dollars ($100) or the amount you paid us to use our VITURE Products. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The laws of some states or jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations set forth above may not apply to you. Notwithstanding anything to the contrary in these Terms, nothing in these Terms excludes or limits our liability for fraud or for death or personal injury caused by our negligence, or is intended to affect your non-waivable statutory rights.

18. Dispute Resolution

Please read the following section carefully because it requires you to submit to binding arbitration (jury trial waiver) of any and all disputes (other than specified intellectual property claims and small claims) with VITURE and limits the manner in which you can seek relief from VITURE (no class arbitrations, class actions or representative actions or arbitrations).

18.1 Binding Arbitration; Disputes; Small Claims. You and VITURE agree to waive any right to a jury trial, or the right to have any Dispute resolved in any court, and instead accept the use of binding arbitration (which is the referral of a Dispute to one or more impartial persons for a final and binding determination); provided, however, that you have the right to litigate any Dispute in small claims court, if all the requirements of the small claims court, including any limitations on jurisdiction and the amount at issue in the Dispute, are satisfied. You agree to bring a Dispute in small claims court in San Mateo County, California, or, if you reside in the U.S., in a small claims court in your county of residence. "Dispute" as used in this Section 18 means any dispute, cause of action, claim, or controversy arising out of or in any way related to VITURE in connection with these Terms, the subject matter of these Terms, or access to and use of the VITURE Products, including but not limited to contract, personal injury, tort, warranty, statute or regulation, or other legal or equitable basis and disputes that involve third parties (such as developers of Third Party Content), except any dispute, cause of action, claim, or controversy relating to VITURE’s intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights, and/or patents). You and VITURE empower the arbitrator with the exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of these terms or formation of this contract, including the arbitrability of any dispute and any claim that all or any part of these terms are void or voidable.

18.2 No Class Arbitrations, Class Actions or Representative Actions. You and VITURE agree that any Dispute is personal to you and VITURE, and that any Dispute shall only be resolved by an individual arbitration and shall not be brought as a class arbitration, a class action, or any other representative proceeding. Neither party agrees to class arbitration, or an arbitration where a person brings a Dispute as a representative of any other person or persons. Neither you nor VITURE agree that a Dispute can be brought as a class or representative action whether inside or outside of arbitration, or on behalf of any other person or persons.

18.3 Federal Arbitration Act. You and VITURE agree that these Terms affect interstate commerce and that the enforceability of Section 18 shall be governed by, construed, and enforced, both substantively and procedurally, by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. ("FAA") to the maximum extent permitted by applicable law.

18.4 Confidentiality. The arbitrator, VITURE, and you shall maintain the confidentiality of any proceedings, including but not limited to, any and all information gathered, prepared, and presented for purposes of the arbitration or related to the Dispute(s) therein. The arbitrator shall have the authority to make appropriate rulings to safeguard that confidentiality, unless the law provides to the contrary.

18.5 Process. Our goal is to resolve claims fairly and quickly. Accordingly, for any Dispute that you have against VITURE, you agree to first contact VITURE and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to VITURE. The Notice to VITURE must be sent by certified mail addressed to: VITURE, Inc. 95 Third St, 2nd Fl, San Francisco, CA, 94103, United States. The Notice must (a) include your name, residence address, and the email address and/or mobile telephone number associated with your orders or pre-orders; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. If you and VITURE cannot reach an agreement to resolve the claim within 30 days after such Notice is received, then either party may, as appropriate in accordance with this Section 18, commence an arbitration proceeding or file a claim in court. You and VITURE agree that any Dispute must be commenced or filed within one year after such claim arose; otherwise, the Dispute is permanently barred.

In the event that you and VITURE cannot resolve a Dispute and you do not pursue your claims through small claims court, you or VITURE shall promptly submit the Dispute to binding arbitration at the office of the American Arbitration Association ("AAA"). In the event AAA declines or is unable to administer the arbitration, you and VITURE agree to use an arbitration forum or arbitrator that you and VITURE mutually agree upon. If, after making a reasonable effort, you and VITURE are not able to agree upon an arbitration forum or arbitrator, AAA or a court having proper jurisdiction will appoint an arbitration forum or arbitrator. The arbitration will be conducted in accordance with the AAA Consumer Arbitration Rules ("AAA Rules") then in effect. The AAA Rules and other information about AAA and arbitration are readily available at https://www.adr.org, by calling 1-800-778-7879, or by mail at 120 Broadway, Floor 21, New York, NY 10271. By entering into these Terms, you either (1) acknowledge that you have read and understand the AAA Rules or (2) waive reading the AAA Rules and waive any claim that the AAA Rules are unfair in any way. You and VITURE agree that these Terms govern the arbitration, and that the applicable AAA Rules shall be subject to changes in procedures that AAA may make from time to time.

As limited by the FAA, these Terms, and the applicable AAA Rules, the arbitrator will have the exclusive power and jurisdiction to make all procedural and substantive decisions concerning the Dispute; provided, however, that this power does not include the power to conduct a class arbitration or a representative action, which is prohibited by these Terms (as stated above). The arbitrator may only conduct an individual arbitration, and may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding, or any proceeding on behalf of or involving more than one person or persons.

Unless the arbitrator finds the arbitration was frivolous or brought for an improper purpose, VITURE will pay all filing, AAA, and arbitrator’s fees and expenses. If the arbitrator issues you an award that is greater than the value of our last written settlement offer made before an arbitrator was selected (or if we did not make a settlement offer before an arbitrator was selected), then we will pay you the amount of the award or US $5,000, whichever is greater, and pay your attorney, if any, the amount of attorneys’ fees incurred, and reimburse any expenses (including expert witness fees and costs) that you or your attorney reasonably accrue for investigating, preparing and pursuing your claim in arbitration. We waive any right to seek an award of attorneys’ fees and expenses in connection with any non-frivolous arbitration between you and us.

18.6 Right to Opt Out. You may opt out of this agreement to arbitrate. If you do so, neither you nor VITURE can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing within 30 days of the date that you first became subject to this arbitration provision, and must include your name and residence address, the email address you use for your orders or pre-orders, and a clear statement that you want to opt out of this arbitration agreement. Any requests to opt out must be sent to: VITURE, Inc. 95 Third St, 2nd Fl, San Francisco, CA, 94103, United States.

If a court or arbitrator decides that any of this section's limitations cannot be enforced as to a particular claim for relief or request for a remedy (such as public injunctive relief), then that claim or request for a remedy (and only that claim or request) must be severed from the arbitration and may be brought in court. Unless you choose to opt out, this dispute resolution provision in Section 18 shall survive termination of these Terms.

The courts in some countries may not permit you to consent to arbitration. If you reside in one of those countries, your country’s laws will apply.

19. Governing Law

19.1 The laws of the State of California, excluding its conflicts of law rules, govern your access to and use of the VITURE Products. Your access to and use of the VITURE Products may also be subject to other local, state, national or international laws.

19.2 To the extent the provisions in Section 18 do not apply, you further agree that all disputes, causes of action, claims, or controversies arising under these Terms that cannot be settled through informal negotiation will be resolved exclusively in the United States District Court for the Northern District of California or a state court located in San Mateo County, and you agree to submit to the personal jurisdiction of such courts for the purposes of litigating all such claims to the extent allowed by law. The courts in some countries may not apply California law to some types of disputes or allow you to consent to jurisdiction in California. If you reside in one of those countries, your country's laws will apply to such disputes related to the VITURE Products. In particular, if you are a consumer and habitually reside in a Member State of the European Union, the laws of that Member State will apply to any claim, cause of action, or dispute between us that arises out of or relates to these Terms or the VITURE Products and the claim, cause of action, or dispute may be resolved in any competent court in that country that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved as described in these Terms.

20. Modifications to the VITURE Products

We reserve the right to change, suspend, remove, discontinue or disable access to the VITURE Products or particular portions thereof, at any time. Where legally required, we will provide you with reasonable advance notice of such modifications. In no event will VITURE be liable for the removal of or disabling of access to any portion or feature of the VITURE Products.

If you reside in the European Economic Area, then our right to modify the VITURE Products will be subject to EU Directive 2019/770. This means that we may modify VITURE Products beyond what is necessary to maintain them in conformity with legal requirements. We would only make modifications for valid reasons and in accordance with applicable laws, such as: (i) for the improvement of VITURE Products (including, for instance, updates to the user interface or offering new, broader and/or enhanced features, software, services or content); (ii) in response to changing circumstances and needs of our community or technical environment (including, for instance, technological developments or changes in technical standards or the volume of users); (iii) for operational and business reasons (including, for instance, product testing and changes in the cost, scope or availability of certain parts of features, software, services or content). Nothing in these Terms affects your termination rights or your statutory rights in relation to modifications of goods, digital content or services.

21. Termination

We reserve the right to terminate your right to access and use the VITURE Products if you violate these Terms or any other terms or policies referenced herein, or if you otherwise create risk or possible legal exposure for us.

22. Severability

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

23. Assignment

You may not assign these Terms or any of the rights granted hereunder without the prior written consent of VITURE, and any attempted assignment without such consent shall be void. Subject to the foregoing restriction, these Terms will be fully binding upon, inure to the benefit of, and be enforceable by us and our respective successors and assigns.

24. Nonwaiver

Any failure by VITURE to insist upon or enforce performance by you of any of the provisions of these Terms or to exercise any rights or remedies under these Terms or otherwise by law will not be construed as a waiver or relinquishment of any right to assert or rely upon the provision, right or remedy in that or any other instance; rather, the provision, right or remedy will be and remain in full force and effect.

25. Contact Us

If you have any questions or concerns regarding these Terms or our VITURE Products, please contact us through email at hello@viture.com.